jll4 Privacy Policy

jll4 is committed to protecting the privacy and personal data of every player who uses the platform. We understand that the information you share with us is sensitive, and we take our responsibility to handle it properly very seriously.

This Privacy Policy covers how jll4 collects, stores, uses, and protects personal data in connection with account registration, gameplay, deposits, withdrawals, and all other interactions you have with the platform. It also explains your rights regarding your personal information and how to exercise them.

This policy should be read together with the jll4 Terms and Conditions, which govern the overall use of the platform. If there is any conflict between the two documents on privacy-related matters, this Privacy Policy takes precedence.

jll4 collects personal information through various points of interaction with the platform. The main categories of data we collect are:

Account Registration Data

• Full legal name
• Date of birth
• Email address
• Mobile number
• Residential address
• Username and password (stored in encrypted form)

Identity Verification (KYC) Data

• Government-issued photo ID (such as a Philippine National ID, passport, or driver's licence)
• Proof of address documents
• Selfie or photograph submitted for identity confirmation

Financial and Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (such as registered GCash or Maya account references, or bank account details used for transfers)
• Transaction amounts and timestamps in Philippine Peso

Platform Activity Data

• Games played, bets placed, and gaming session data
• Login timestamps and device information
• IP address and approximate location data
• Browser type and operating system

Communications Data

• Messages sent to jll4 support
• Responses to surveys or feedback requests, if you choose to participate
• Preferences related to promotional communications

jll4 uses the personal data it collects for the following purposes:

jll4 does not use your personal data for purposes beyond those described above. If a new use case arises, we will update this Privacy Policy and notify registered players accordingly.

jll4 does not sell, rent, or trade your personal data to third parties. We may share your information in the following limited circumstances:

• Payment service providers: Transaction data is shared with GCash, Maya, and Philippine banking partners to the extent necessary to process your deposits and withdrawals. These providers handle data under their own privacy frameworks.
• KYC and identity verification services: Document data may be processed by third-party identity verification providers engaged by jll4 to assist with the verification process.
• IT and platform infrastructure providers: Hosting and platform services may involve third-party infrastructure providers who handle data under strict confidentiality obligations.
• Fraud prevention and security services: Data may be shared with security providers to detect and prevent fraudulent activity, money laundering, or other prohibited conduct.
• Legal and compliance obligations: jll4 may disclose personal data if required by law, court order, or to protect the rights and safety of users or the platform.

All third parties who handle personal data on behalf of jll4 are required to maintain appropriate security standards and use the data only for the specific purpose for which it was shared.

jll4 applies industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or loss. These measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the jll4 platform
• Encrypted storage for sensitive account credentials and personal data
• OTP (one-time password) authentication for account access and sensitive transactions
• Access controls that restrict internal access to personal data to authorised personnel only
• Regular security reviews and monitoring for suspicious activity

While jll4 takes these steps to protect your data, no online platform can guarantee absolute security. You play an important role too — keeping your login credentials confidential, using a strong and unique password, and logging out of your account on shared devices are all simple habits that make a real difference.

jll4 retains personal data for as long as it is necessary to fulfil the purposes described in this policy, or as required by applicable legal and compliance obligations.

In practice, this means:

• Account data and KYC documents are retained for the duration of the account and for a defined period after account closure, as required by financial record-keeping standards.
• Transaction records are retained in accordance with standard financial documentation requirements.
• Communications data (such as support messages) is retained for the period necessary to resolve the matter and for reference in related queries.

When data is no longer required for any of these purposes, jll4 will securely delete or anonymise it.

As a registered player, you have the following rights regarding your personal data held by jll4:

• Right to access: You can request a copy of the personal data jll4 holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or out of date, you can request that it be corrected. Some details — like your registered name and date of birth — may require document verification before changes are made.
• Right to deletion: You may request deletion of your personal data, subject to jll4's legal obligations to retain certain records. Account closure does not automatically erase all associated data where retention is required.
• Right to restrict processing: In certain circumstances, you may ask jll4 to limit how your data is used while a concern is being resolved.
• Right to object to marketing: You can opt out of receiving promotional communications from jll4 at any time by updating your preferences in your account settings or by contacting support.

To exercise any of these rights, reach out to the jll4 support team through the help channels available in your account dashboard. We aim to respond to all privacy-related requests within a reasonable timeframe.

jll4 uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how users interact with the site. Cookies help us provide a smoother experience — for example, keeping you logged in during a session and remembering your language preferences.

The main types of cookies used by jll4 are:

• Essential cookies: Necessary for the platform to function. These cannot be disabled without affecting core functionality such as login and session management.
• Analytics cookies: Help jll4 understand which pages are visited most, how long sessions last, and where technical issues occur. This data is aggregated and anonymised.
• Functional cookies: Remember your preferences and settings to personalise your experience on the platform.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect some features of the platform but will not prevent you from accessing your account or playing games.

jll4 is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under this age. Age verification is part of the registration and KYC process, and accounts found to belong to underage individuals will be closed immediately and any associated data handled in accordance with applicable procedures.

If you believe that a minor has registered on the jll4 platform, please contact our support team immediately so the matter can be investigated and resolved promptly.

jll4 may update this Privacy Policy from time to time to reflect changes in data handling practices, platform features, or applicable requirements. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through in-account messaging.

Your continued use of the jll4 platform after any update to this policy constitutes your acknowledgement of the revised version. We encourage you to review this page periodically so you stay informed about how your data is being handled.

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how your personal data has been handled, you can reach the jll4 support team through the live chat or help channels in your account dashboard.

For general questions about the platform, the FAQ page is a good starting point. For account-specific concerns, logging in and using the in-account support channel ensures your query is linked to your account for faster resolution.

jll4 treats all privacy-related queries seriously and aims to respond within a reasonable timeframe. If your concern involves a potential data breach or unauthorised access to your account, please flag it as urgent so it can be escalated immediately.